Frequently Asked Questions

Our current turnaround time is up to 2 weeks, with most items ready within a week. Orders are stitched in the order they are received. Need sooner? Contact us to discuss a time frame and rush fees.

We want you to be happy with your items! The first two proofs and adjustments to your design are included in your order, while each further change and proof will incur a $15 fee.

At this time, we are only offering local pick up in Charlotte, NC (we are located in Myers Park) and will send the pick up address and instructions when your order is ready. 

When your order is ready for pick up, you will receive an email with the pick up address and instructions. On the porch there will be a blue bin, your orders will be in that bin wrapped with the item visible or in a brown paper bag with your name on it. Ususally we put out the pick up bin at 9am and bring it in around 8pm. Please respond to the pick up email if you need to schedule a later pick up time/day. 

Unfortunately, we do not offer returns on personalized products. But, we want you to be happy with your items, so we will do our best to rectify the situation! Please be sure to double check the spelling, monograms and other options before placing your order and if you receive a proof. If an item is damaged or incorrectly embroidered due to our error, we will gladly replace the damaged item for a new one, or refund you if this is not possible. Thanks for understanding!

Yes! We would love to create something custom for you. Contact us to get started.